RentIt does not currently offer in-app self-service account deletion. To request that your account and associated data be deleted, follow the steps below.
How to Request Deletion
- Send an email to sahavasa.com@gmail.com from the email address associated with your RentIt account
- Use the subject line: "Delete My Account"
- Include your full name and the email address on your account, so we can verify your identity
We will confirm your identity and process the deletion request within 7 business days, and will email you to confirm once it's complete.
What Gets Deleted
Once your account deletion request is processed, we permanently delete:
- Your name, email address, and phone number
- Your profile photo, if you uploaded one
- Your login credentials
What We Retain, and Why
Some data cannot be deleted immediately due to legal, financial, or contractual obligations:
- Lease and payment records: retained for 3 years after lease termination, to comply with landlord/tenant legal recordkeeping requirements (see our Privacy Policy)
- Maintenance request history tied to a property: may be retained in de-identified form for the property owner's records, with your personal identifiers removed
If you have an active lease or an outstanding balance associated with your account, deletion may be delayed until that is resolved - we'll explain why if this applies to you.
Questions
If you have questions about this process, email us at sahavasa.com@gmail.com.